Short Literature Review and Project Specification Essay

Short Literature Review and Project precondition - Essay ExampleHowever, as yet no study has been conducted to verify the above claims of sales booth vendors. victimisation a carrell system, the customers are relieved from standing in the queue for getting a yield or helper (Whitech Solutions, n.d.) rather they can use the self service feature that is provided by the kiosk system at POS sites to reduce the response time that is otherwise on a higher case in traditional systems.A company needs to adopt an organized approach for implementing a kiosk system at its POS sites. This strategic IT decision should be taken after careful analysis of cost and the perceived expected benefits of the carrying into action. The site, technology, type of kiosk to implement, the hardware and software requirements, the vendors and strategic partners for the implementation are call for to be identified well before the actual implementation gets underway. As with any strategic IT implementation, the light On Investment (ROI) must be calculated for this decision as well. However, since a number of qualitative factors are involved in this scenario, it is relatively a bit difficult to do a numeric analysis to determine the degree of effectiveness and efficiency that a kiosk pull up stakes provide to the business. This indispensable limitation requires the organization to apply a focused effort to carefully examine and evaluate unlike criteria that it believes will have an impact on the overall implementation.1.3Managing the ChangeAlthough it is believes that kiosks add value to the business, yet the implementation needs to be monitored and supervised. A outstanding technology with great potential in a great market will be useless if there is lack of support for it by employees and customers (Mitra, 2007). The project should be appropriately managed taking the employees into confidence that there jobs will not be at stake erst the new system gets implemented. In addition , they need to be assured that the new system will genuinely assist them in improving their performance for instance, installing a self service kiosk at a retail store will reduce the queue at the till, thus allowing the customer service personnel to give more time to each customer, and improve the quality of customer service which will ultimately be reflected in his/her appraisal. 1.4Benefits of Kiosk ImplementationsKiosks have been implemented in organizations of all sizes, forms and belonging to different industries (Harris, 2006, p.1). The goal of any kiosk implementation can range from more sales, improved services to customers, lordly human resource related cost overheads, and create customer loyalty by offering an attractive, debauched and responsive self service technique. 1.5Issues with Kiosk Implementat